One Way You Might Be Causing Client Overwhelm

We live in a society now where we have to deal with options all of the time.  Enter overwhelm!

Think coffee – do you want; A cappuccino?  A latte? An Americano?  An Espresso? A Flat White?  What size?  Tall?  Grande?  Massimo? With or without cream?  To drink in or takeaway?  Would you like cake with it?  The list is endless and that’s only a few coffees!  I remember going out with a friend many years ago who said, ‘I just want a plain coffee’.  He just got a quizzical look from the barista!

The same can apply with our clients – As coaches we have lots of tools that we can use but we have to be careful not to bombard them with all of them at once!  I mean this in the kindest of ways.  I know when I started out I was throwing affirmations, quotes, mini homework exercises at them that I thought would help them.  They’re all great tools that I still use now but you need to build them up slowly.  You don’t want your clients to go away feeling overwhelmed, you want them to get clarity and feel like what they have set as a goal is achievable.  Yes we have some great tools but we need to learn how best to share them in a session.  All at once is not the best option!

Let’s take the practice of self care for example.  If we were putting together a list of things that you might like to do every day for your self care before you start work you may come up with a list like this;

  • Taking my dog for a walk
  • Mindfulness
  • Meditation
  • Yoga
  • Tai Chi
  • Reading
  • Doodling
  • Gratitude Journal
  • Write poetry
  • Journalling your thoughts
  • Go to the gym
  • Drink water
  • Quiet 10 minutes before everyone in the house wakes up

So let’s say your client was pulling together a list of new habits they wanted to create to support their self care and came up wCoaching Q's #28ith a similar list.  All of the things on the list are great but if they’re trying to do each of them every single day they become an enormous list of things ‘to do’, instead of being lovely things that support their self care.  If your client is going to go into overwhelm just thinking about them it’s not helpful so you need to notice if this is happening.  It might be that they say they feel overwhelmed, or it might be they tell you that they haven’t achieved any of it.  It’s actually ok for them not to do every single thing on the list. What about this for an idea?  Let them have a big list and choose something from it, maybe even choose up to 3 things and swop them around each day?  Let me tell you for some clients that’s an incredibly liberating thought!  They have so many amazing things they want to do that they send themselves spiralling into overwhelm.  Encourage them to check in with how they’re feeling on the day – if getting up early is the right thing for that day then they do it, if it’s doodling then they do that.

Now let’s go back to how you might be creating overwhelm – When you’re about to throw every single coaching tool, question or useful insight at your client ask yourself this – Are you doing it for them or for you?  If it’s for you to make you feel that you’re a good coach then you need to stop that right now and work on boosting your confidence around coaching.  If it’s for them then remember that coaching transformation doesn’t happen overnight – it’s a process over time.  Let them build in some of these things one step at a time.

Where are you creating overwhelm for your clients?  What about in your own life?  Leave a comment below, I’d love to hear from you.

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The Truth About Coaching Questions

For those of you that read my post last Friday you will now know that I am working with Coaches as my niche so my blog posts will be related to Coaching going forwards.

If you are new to my blog, welcome! It’s great to have you here.

I thought I’d start out with one of the key themes of Coaching – Questioning.  When working with new Coaches I often get asked about what questions to ask.

When I first started out as a Coach I was on a questions quest. I LOVE questions. When I was dating my now husband I would constantly ask questions to learn more about him, the poor guy didn’t know what hit him! So when I became a Coach I was going to be the Queen of Questions!  I wanted to know all of the great questions so that I could be the best Coach I could be and would spend a lot of time seeking out the latest laser question I could ask that would get my Client to have an a-ha moment.  We all want that safety blanket so that we have every base covered when we coach someone.  I had scraps of paper all over the place with fantastic questions on, little books filled with questions, electronic notes; the whole shebang. What happened though as I was on a call with a Client was I started searching for the right question on my little scraps of paper and it just ended up with me sitting there thinking, ‘Well that one doesn’t fit, neither does that one and that one definitely doesn’t help’.  That then sent me into a silent meltdown where I hoped my client wouldn’t notice I didn’t have the right questions!

As time went on I realised that while questions are a huge part of Coaching (and it is important to ask some good ones) what’s more important is being in the moment with the Client.  If you are too busy thinking up the next question as your Client is talking then you are not listening to what they say and you might miss a really important point.   

My Coach sent me over a list of 100 questions to help me when I first started out because I really was stressing about it.  She asked me the other day if it helped and we laughed when I said, ‘No, actually it didn’t’!! Sometimes the most simplistic questions or even words are the best ones because they are what unblocks that client at that moment.

One question I often ask is, ‘So what’s happening here/there?’  This might seem a simple question but it gets the client really thinking about why they are stuck and can uncover so much.

A word that is really powerful is the word, ‘and’.  For example a client might say they are feeling frustrated at work. By asking ‘And?’ in a questioning tone they then open up a bit more to reveal different things that might be happening.  Ask it again (yes it feels annoying to you but it works) and they then start to share how it’s affecting them or what they want instead.  You will be surprised at what they share just by using a three letter word!

So what I’m telling you is that it’s not all about knowing the most amazing questions (please trust me on this) but more about listening to your client and getting to know them, reading between the lines and helping them to uncover what’s really going on.  So put together an amazing list of questions if you think it will help you and then leave it behind in your Coaching session and go with the flow.  You will find you get much better results and your Client will really feel you are listening to them intently.

Ps I am still the collector of great questions, but now I tend to try one out and see if it works for me. That’s the beauty of Coaching, you’re always honing your skills. I’d love to hear what great questions have worked for you, leave a comment in the notes below.

 

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